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Lean Services. Certification Manual



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28'00 € Formato papel
(ISBN: 9788417903282)

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Lean Service Certification
 
We know that the services provided by any industry have increased costs between 30% and 80% due to different “wastes” in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more efficient process that results in high-quality services and improved productivity.
 
Some of the benefits are:
• Significant improvement in the quality of the services provided by a company.
• Significant reduction in the time spent on service activities.
• Significant reduction in the cost of providing services.
• Increased competitiveness and profitability.
 
Luis Socconini is an industrial engineer, specialized in manufacturing. He coursed a Master’s Degree in Quality and Productivity at the ITESM Campus in Guadalajara. He studied Six Sigma at the Wharton School of Business, University of Pennsylvania, and he has extensive experience in teaching and applying Lean Six Sigma. It is also founder, president and Master Black Belt of Lean Six Sigma Institute.
 



Características Materias Indice

Autor/es: Luis Socconini
Temáticas: Gestión empresarial
Páginas: 348
Año edición: 2019 (1)
Encuadernación: Rústica
Interior: Color
Medidas: 17 x 24 cm
Peso: 0,766 kg
Idioma: Inglés
ISBN: 9788417903282

  1.  Introduction to Lean Service
  2.  Problem solving
  3.  Lean Strategy: Hoshin Kanri
  4.  Value Stream Structure
  5.  Talent Development
  6.  Define Team
  7.  Project Definition: A3
  8.  Measure the Voice of the Customer
  9.  Measurement of Services
10.  Map the Service
11.  Limitations to Productivity
12.  Failure Mode and Effects Analysis (FMEA)
13.  5S Housekeeping
14.  Andon
15.  Total Productive Maintenance (TPM)
16.  Continuous Flow
17.  Quick Setups (SMED)
18.  Kanban
19.  Future State Value Stream Map
20.  Kaizen
21.  Standardized Work
22.  Poka Yoke
23.  Kata